Refund policy

First Purchase Guarantee

If you're not happy with the taste of your first order from sava.food, email us at hello@sava.food within 30 days of delivery, including your order number, and we'll refund the amount you paid — without requiring you to return the product. This guarantee applies once per customer and only to the first order placed on sava.food. This commercial guarantee is voluntarily offered by THE MONKFRUIT CO, S.L. and is in addition to your right of withdrawal and the legal guarantee of conformity; it does not replace or limit either of these rights.

Right of Withdrawal

14 days. You have 14 calendar days from delivery to notify us that you wish to return your order, without having to provide a reason.

What Can Be Returned

Only unopened products with the seal intact. Our products are food products: once the seal has been removed, for hygiene and food safety reasons, the law excludes them from the right of return (Article 103(e) of the consolidated text of the General Law for the Protection of Consumers and Users).

How to Make a Return

Request a return through your account or email us at hello@sava.food with your order number. If you prefer, you can use the withdrawal form [link to PDF], although this is not mandatory. Once you notify us of your return, you have 14 calendar days to send the product back to us.

How to Send Your Return

Once your return has been confirmed, you will receive instructions by email on how to hand over the parcel. In most cases, you won't need to print anything — the parcel will either be collected from your address or you can drop it off at a nearby collection point by showing a code on your mobile phone. The exact method depends on the carrier assigned to your order, so always follow the instructions you receive by email.

How Much Does It Cost?

The return shipping cost is €4.75 and will be deducted from the amount refunded. There are no other charges. If the return is due to an error on our part — such as an incorrect, incomplete or damaged order — you will not be charged anything (see below).

Refunds

We will refund the cost of the products and, if you paid them, the original standard delivery charges, using the same payment method you used for the purchase, within a maximum of 14 calendar days from the date you notify us of the return. We may withhold the refund until we receive the product or until you provide evidence that it has been sent back — the tracking information from the return label we provide is sufficient proof — whichever occurs first. We normally process refunds within 3–5 business days of the parcel arriving at our warehouse.

Condition of the Product

You are only responsible for any reduction in the value of the product resulting from handling it beyond what is necessary to establish that it is the product you ordered.

Damaged, Incorrect or Incomplete Order?

Email us at hello@sava.food with a photo within 48 hours of delivery. We will send you a replacement or refund the full amount, at no cost to you and without requiring you to return anything.

Cancelling an Order Before Shipment

You can cancel your order free of charge by emailing us at hello@sava.food as long as preparation of the order has not yet begun at the warehouse. If it has already been prepared or is in transit, we will not be able to stop it, but you will retain your full 14-day right of withdrawal from the date of delivery and, if it is your first order, the First Purchase Guarantee. This cancellation option is an additional convenience and does not replace or limit your right of withdrawal.

Subscriptions

Each subscription delivery may be returned under the same conditions. To pause, change the frequency of or cancel your subscription, you can do so at any time through your account. Changes will apply to deliveries that have not yet been prepared.

Contact

hello@sava.food. We will respond within a maximum of 48 business hours.

Last updated: 3 September 2026